Insights for service businesses

Practical guides on running a calmer, more profitable service business.

Your Best People Will Leave. Your Standards Shouldn't.
Multi-Unit Operations

Your Best People Will Leave. Your Standards Shouldn't.

When a great GM or head chef walks out the door, years of operational knowledge usually walks out with them. Here's how leading operators make standards outlive individual employees.

Sophia KensingtonSophia KensingtonMar 27, 2026